RETURN/ REFUND RULES
Our policy lasts 30 days. If 30 days have gone by since you receive your item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused, resalable and in the same condition that you received it. It must also be in the original packaging.
***CUSTOM ORDERS ARE NON-REFUNDABLE***
If we send you a different product from the one you ordered, or if the item is defective, just contact us via firstname.lastname@example.org with an image or video showing the case, we will process an exchange or refund as soon as possible. High Country Off-Road will cover all the return or exchange shipping fee if the issue is product substitution or damage.
Otherwise, highcountryoffroad.com is not liable for shipping fee. You will be responsible for the shipping cost to return the item to us. We may charge you up to a 25% restocking fee at our discretion.
RETURN SHIPPING METHOD
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURN/ REFUND PROCESS
1. Please email email@example.com to request a refund or return with image or video to show the issue.
2. If you are approved to return, our after sale team will reply with warehouse address as soon as possible.
3. Included in your package a signed letter stating the reason for your return and your order number.
4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This process could take up to 30 days to be completed or longer depending on multiple factors.
Cancelled orders are subject to a 15% cancellation fee. Cancellations are only available if the product has not shipped from the warehouse. Most orders are typically processed in 24 hours. If the product has shipped and you wish to cancel you will need to return the item at your cost and it will be subject to the standard 25% return/restocking fee.
CHANGE SHIPPING ADDRESS
Change Shipping Address After Ordering will be subjected to 15% change fee. If the order has already shipped and you input the incorrect shipped address you will be responsible for all fees incurred to have the item shipping address changed.
INVALID SHIPPING ADDRESS
Please make sure to enter the right shipping address. We try our best to decrease handing time, so there’s very small time gap to change your shipping address. Please write to firstname.lastname@example.org to change your address. If it’s too late and the parcel is return due to wrong address, the buyer has to pay for the return fee.
TRUCK CARRIER FOR OVERSIZED PRODUCTS
When you order oversized product, we will ship via truck carrier. The truck carrier will call you before going out for delivery. If they return the order due to missed call, you have to pay for the shipping and return fee.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
The majority of credit card processors take between 3-10 business days to issue a refund. If after 2 weeks you have not received your refund contact us and we will work with you to sort out the issue.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
For more information, please don’t hesitate to contact us.
On All Order Over $80
WORRY FREE RETURNS